Shipping
Generally, we can ship to all the places of USA, Canada, and EU within 7 days. If you are from other countries or areas and you want to purchase WeOptimumWorld products, please contact us via email
support@wow-brands.com
Usually, the products you ordered will be sent within 12 hours after receiving your payment. You will receive it in about 5-7 business days.
We will update the tracking number to your order once it is shipped.
You can keep an eye on the tracking information or contact customer service email support@wow-brands.com
What is the shipping policy?
Order
Official WeOptimumWorld Online Store https://www.wowbrands.com WeOptimumWorld® resellers(If you can’t assure there are WeOptimumWorld® authorized or not, please contact us to check, email support@wow-brands.com)
Once your order is submitted, paid, or shipped you will instantly receive a confirmation email about each status.
You just need to contact us before an order is shipped, then we can help you cancel it. Usually, the item will be sent within 12 hours after receiving your payment.
Website
No, we do not charge any sales tax imposed on any order. Please Note: Some states require that taxpayers fill out a “use tax” return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.
Yes, we offer some discounts for multiple purchases, just feel free to check the online store or subscribe our newsletter.
Please check Return Policy.
Company
Customer service contact email support@wow-barnds.com or send a private message to us on official Facebook/Instagram
Business & Brand cooperation contact email support@wow-brands.com or DM to us on official Facebook/Instagram
Call: +1 (970) 550-2823 （US）(MON-FRI, 09:00 – 17:00)
8:30 am-6:00 pm from Monday to Friday.
We are an online retailer, but we have our warehouse in CA, OH.
Send your order number to our VIP email: support@wow-brands.com
Send your order number to our inbox message on Facebook/Instagram.
You will get a chance to enjoy one of the below bonuses.
Half-price of the second product order
50% off of our new products
2 years free replacement and 180 days return
Free test of new products
Regular holiday sweepstakes
Warranty
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Purchases made over limited warranty time (unless otherwise stated)
Non quality-related issues (after 30 days of purchase)
Free products
Co-brand products(we provide special post-sale service for such products, please check product description or contact us)
Warranty begins from the day you place your order.
WeOptimumWorld®offers amazing support for all of our products. Our friendly service representatives are always just an email away. Please refer to the specific FAQs for your product and try all troubleshooting suggestions first. Customer service email: support@wow-brands.com Technical Support and Service representatives are available Monday through Friday, 9 am -5 pm (PST).
An Amazon order number.
WeOptimumWorld Official Store order numbers. (https://www.weoptimumworld.com)
If you made your purchase through an authorized WeOptimumWorld®Reseller, you may contact the Reseller to see if they can provide a copy of your receipt. If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
No, the warranty is only applicable in the country your product was originally shipped to.
To receive future support, please email WeOptimumWorld® Customer Support at support@wow-brands.com with the following information so that we may assist you further:
A detailed description of the issue.
Your order number and purchase site.
Your shipping address.
